Formula E Ticket Portal

FAQs / Help

What is Gen3 Unboxed?

Gen3 Unboxed is a chance for you to meet the car like never before.  You’ll discover the car in a new way, with immersive screens providing a pathway into how the car was engineered, and why it represents the pinnacle of efficiency, sustainability and performance.

How long will the Gen3 Unboxed experience last?

The experience will take up to 20 mins.

How do I enter the Gen3 Unboxed experience?

Please arrive 10 minutes before your booked slot. Once it is your turn the QR code you receive as part of your email confirmation will be scanned to enable your access into the experience

What if we arrive late for Gen3 Unboxed?

You may be admitted up to 10 minutes after your time slot, however if you are more than 10 minutes late we cannot guarantee entry due to capacity control.

Are there any sensory needs to be aware of in the Gen3 Unboxed experience?

Please note the experience takes place in a dark indoor space, with flash lighting and some loud noises.

What is the Autograph Pit Walk?

The Autograph pit walk is an opportunity to get close to the action. Experience the Formula E pit lane where the drivers will be located ready to sign any merchandise you have. Get to see inside the garages and watch the Formula E mechanics hard at work ahead of the race.

How long will the Autograph Pit Walk session last?

The session is open for 45 minutes, take as long as you want to wonder down the pit lane taking photos. Please be aware that the last entry to this session is at 13:00.

How do I enter the Autograph Pit Walk experience?

The experience will start at the S1 entrance. Once it is your turn the QR code you receive as part of your email confirmation will be scanned to enable your access into the experience

Who can attend?

Any ticket holder for the 2022 London E-Prix can book a place to visit Gen3 Unboxed or the Autograph Pit Walk, whilst spaces remain. Due to capacity restrictions, visitors must have a free ticket booked in advance or they will be unable to enter the experiences.

Are the experiences safe for children?

Yes they are appropriate for all ages.

How many people can I book for?

You can book for a maximum of 6 people

Can we take pictures/videos?

Yes, pictures and videos are allowed and we encourage you to capture and share the experience.

Can I bring food and drink inside?

No, food and drink is not permitted inside either experience.

Is there a place to leave bags/coats?

There is no cloakroom facility